Frequently Asked Questions

Distance between pickup and destination is calculated automatically. Day, night and public holiday tariffs apply. You see the exact amount before confirming — no hidden fees or surprise charges.

No. The fare shown before confirmation is binding. Once your route is confirmed, the tariff does not change. If you modify the route, the system recalculates based on the new distance and asks for your approval again.

Instant booking assigns an available approved driver right away — ideal for immediate departures. Scheduled booking lets you set date and time — preferred for airport transfers, hotel departures or meetings. In both cases the fare is clear before confirmation.

We currently operate in Istanbul and Izmir. In Istanbul: airport transfers, city rides and custom routes. In Izmir: Adnan Menderes Airport, Alsancak, Karsiyaka and surrounding districts. New city announcements are shared on our website and app.

On Tivogo you pay your driver directly: cash or bank transfer (EFT). There is no card collection through the platform. This model ensures transparency and lets drivers receive earnings directly.

If you choose transfer as payment method, the driver's IBAN is shared in the app when the trip is confirmed. Complete the transfer and continue your journey. If proof is needed, you can communicate with the driver through the app.

Every driver passes identity verification, residence proof check and operations approval. Vehicles are registered with plate, insurance and inspection documents; trips are not accepted with expired documents. Low-rated profiles are reviewed by operations.

Every trip is digitally recorded. Driver assignment comes from the approved network; track status in the app throughout the journey. Mutual ratings after each trip continuously monitor quality. In emergencies, reach support via WhatsApp or the app.

Yes. Your personal data is protected under applicable regulations. Drivers see only information necessary for the trip; unnecessary data sharing does not occur. Your trip history is stored securely in your account.

Tivogo uses a closed referral model: a valid referral code is required to register. After approval, your personal code is created and you can invite people you trust. This prevents spam registrations and preserves community quality.

You can get an invite code from an existing Tivogo customer or driver. If you don't have one, contact our operations team via WhatsApp or the contact page. Each code is single-use and expires after registration is complete.

You can cancel from the app depending on reservation status. For instant requests, cancellation before the driver departs is usually free; for scheduled bookings, timing and conditions vary by trip status. Full rules are in the terms of service.

You can add a driver you were satisfied with to your preferred list. On future trips you can send priority requests to that driver for consistent, familiar service. This is designed for frequent travelers who want the same standard every time.

You need a valid referral code, driver's license, residence verification and a vehicle with current insurance and inspection. Your application is reviewed by operations; after approval you access the earnings panel. See our Drive with Us page for details.